عنوان مقاله [English]
نویسنده [English]چکیده [English]
Purpose: Nowadays, rapid progress of all aspects of business and technology with intensive environment competitive, result in rapid environmental changes. In such circumstances, more organizations should improve the efficiency and effectiveness of their performance. While many organizations are faced with large volumes of information, access to information is no longer an advantage, but an optimal use of information is concern for many of them. That's why information systems are used as a determinative tool for organizations interests. Including effective information systems in performance, especially in service organizations, service and quality management systems that has been used in many of these organizations; therefore, to evaluate the effect of these systems on the performance of services to clients and how their impact on their satisfaction is the goal of this research, is crucial.
Methodology: In this article we explain the relationship between quality management systems and service systems, as two effective system performance and customer satisfaction, the effect of these systems on the client satisfaction, survey and explained.
Results: The study referred the case to the police as one of the largest service organizations of RAHVAR NAJA is done. The results of implementation state improvement organizational performance and integration activities in order to reduce the parallel