عنوان مقاله [English]
In the recent years, public and governmental organizations have paid high attention to customers needs related to quality levels of served services. High quality services served to customers are used as tools for attracting their cooperation and acquiring competitive benefits. Public organizations have understood that serving high quality services to the customers is one of strategic and navigating factors for their survival. According to NAJA plan for attracting trust and cooperation of people in police activities and on the other hand increasing morality and satisfaction of the organization employees, it requires service quality management and proper culture. For this reason, recognition of effective factors on services quality and the distance between current and desired status are essential parts of quality management procedure in Fateb police stations. In the current study, it is attempted to extract MAKNA plan effective factors by investigating national and international library resources, Iranian and worldwide informational websites, local research and by distributing questionnaire among 90 experts in selected police stations of Fateb. Also, it presents solutions and required proposes to increase efficiency of the factors.