عنوان مقاله [English]
نویسنده [English]چکیده [English]
Background and Objective: In the present era, the dynamics of community policing requires polic the day, and this can not be realized unless the police to ensure the principle of customer-orientation and dynamics of organizational life, gain respect and confidence of the people . So one of the challenges facing police officers and directors, the investigation of police use of ICT in the development of customer-orientation, which is the main objective of this research.
Materials and Methods:Method of choice to study the type and quality of data collected through interviews with experts in the field of Information Technology Semi-structured and law enforcement is In addition to being familiar with the area, having served twenty years in matters related to police action has been classified and coded data, using analysis software Atlas.ti qualitative content analysis was used
Results and Discussion:Based on the research findings, as well as in developed countries, the use of information technology in police stations, police success in public service and satisfaction is with the people.
The main effect of information technology on the development of customer-orientation of police can improve accuracy, speed, quality decision-making, increase satisfaction and productivity in the public service noted These factors are the main factors to improve the effectiveness, comparative advantage and improve performance (bombs) are the police.
The results show that the application of information technology to reduce the physical exchanges, costs, recognition, and focus on the organizational structure by eliminating additional processes providing the services can be
And increase the speed, accuracy, quality and satisfaction in providing services and facilities to the public to increase public confidence in the police service, which is the essence of social capital is returned.